Frequently Asked Questions
Everything you need to know about our premium British tailoring and service.
Where are Phix garments designed and manufactured?
All Phix collections are designed at our studio in the UK. We work with specialized boutique manufacturers who share our commitment to high-quality craftsmanship and ethical production standards.
What are your international shipping options?
We offer express worldwide shipping via premium couriers. Delivery to Europe and North America typically takes 3-5 business days, while the rest of the world is reached within 5-7 business days.
How do I ensure I select the correct size?
Our garments often feature a slim, tailored British cut. We recommend consulting the specific size guide located on each product page or contacting our style advisors if you are between sizes.
What is your return policy for premium menswear?
We offer a 14-day return period from the date of delivery. Items must be returned in their original, unworn condition with all Phix tags and signature packaging intact.
Are duties and taxes included for international orders?
For customers outside of the UK, orders may be subject to local import duties and taxes. These are calculated by your local customs authority and are the responsibility of the customer.
How should I care for my Phix velvet or silk items?
Due to the premium nature of our fabrics, we recommend professional dry cleaning only for our blazers, coats, and silk shirts to maintain their structural integrity and finish.